Conditions of Use

Status 1st January 2021

1. Scope of the terms and conditions
The business relations between Classicdesignoutlet and the purchaser are governed by the latest versions of the following terms and conditions. Alternative terms and conditions will only be accepted if an e-mail or fax confirmation of the same has passed between Classicdesignoutlet and the purchaser.

2. Order confirmation
After placing your order online on the Classicdesignoutlet website you will receive an automatic confirmation of your order by e-mail. We will send you a second e-mail notifying you when your order is likely to leave our production facilities in Italy and giving you information about the mode of delivery.

3. Cancellation of the order and money-back guarantee

• Our customers may cancel their order without stating the reason at any time, but no later than two weeks after receiving the goods. If you wish to cancel please notify us by telephone or e-mail.
• Any expenses incurred for returning unused goods in their original packaging will be borne by Classicdesignoutlet. No costs whatsoever will be charged to the purchaser.

• Obvious defects in a delivery of goods received, such as any transport damage or material defects, as well as circumstances that obviously deviate from the order, must be reported in writing and by photo immediately, but not later than within 14 days of receipt of the goods. After this period has expired, any right to conversion of the order, or rectification of these defects expires.

• We will instruct our authorised forwarding agent to collect the goods. When the goods are collected the purchase price paid will be refunded.

• Due to the general developments in the transport and energy sector since the beginning of 2022, the return costs to Italy can no longer be borne by the seller in certain cases. This applies in particular to cases in which the products were obviously only ordered for test purposes. The return costs are then to be borne by the buyer.

• special offfers with price reduction and special orders (f.e.leather coulors) are excepted of cancellation and money-back garantuee
• Back shipping from Countries outside the EU are causing additional customs expenses. These costs we´re forced to allocate to our customers

4. Conditions of sale and delivery

• Classicdesignoutlet only offers its customers direct sales ex works in Italy. Our prices are final prices comprising the sales price of the goods, value-added tax, and free shipping at an purchase of € 1250.-. The goods pass into your ownership upon full payment. Delivery is free domicile.
• Since it is a direct industrial sale from Italy the forwarding agent is instructed on your behalf.
• The goods are delivered by the carrier to the first entrance door of the house or building of the address stated for delivery. The driver is not under obligation to carry the goods to higher floors or into the residence itself nor to dispose of the packaging.
• Please note, that the prices on our website relate exclusively to shipments within the European Union. We invoice freight forwarding agents outside the European Union separately for carriage and customs costs and for any turnover tax on imports that may be incurred. We will be happy to send you a quotation by return.

5. Carriage

• Your order will be sent to the address you have stated for delivery. In the event of changes please inform us before the goods leave our factory.
• Relatively small consignments will be sent with GLS, DHL or other parcel services.
• Larger consignments will be delivered by such freight forwarders as DHL Freight. In this case you will be contacted directly by the local forwarding company to agree the time and date of the delivery. Therefore when you place your order we ask you to provide us with a daytime telephone number on which we can contact you.
• Once your order has left our factory we can be in contact with each other at any time and we will be happy to give you any information about the respective delivery company and the contact person responsible.

6. Damage in transit

• Should damage be sustained in transit and should there be evident damage to the outside of the carton, please note this on the forwarder’s receipt for goods shipped and notify us.
• If you do not notice the damage until you have opened the carton, please notify us immediately.
• In both cases we require a brief description of the damage; this can be sent by e-mail or fax.
• Any damage which is reported two weeks after receipt of the goods cannot be accepted.

7. Paying for your order and payment guarantee

• Bank transfer: we will send you all the necessary information by e-mail with the order confirmation.
• SSL system: our secure server software encrypts all your personal data, such as credit card number, name and address. While being transmitted online, this information cannot be read by third parties. Encryption involves taking the letters and numbers that you have entered and encoding them for safe transmission over the Internet.

In the event of abuse, our security system guarantees our customers liability coverage of up to € 10,000.

8. Goods warranty

• Classicdesignoutlet provides a five-year warranty on all material and production defects and a 10-year warranty on the life of the chrome, in both cases from the date of purchase. Should any defects occur within this period we will exchange or replace the damaged part or the entire piece of furniture. Some sizes in our descriptions could slightly deviate and do not constitute a reason for complaint..

9.  Retention of Title

The goods remain the property of the seller until full payment. The respective retention of title in the country of the buyer applies.

10. Samples

• We´re basiclly providing free fabric and leathersamples, as well as small furniture items. please avoid ordering furniture items just for fun, with no intention to keep the goods. In this case, we´ve to charge the shippingcosts. Thank you for understanding.

11. Data protection declaration
We respect the privacy of our customers and do not pass on any data whatsoever to third parties (in compliance with Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector, directive on data protection and electronic communications).

Headquarter:

Art & Interiorfactory ltd.

2 RYEFIELD COURT,

JOEL STREET
UK  -  NORTHWOOD HA6 1LP

Status March 2022